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Why book direct?

• 18% off best rate
• 15% off food & drink
• Complimentary Wi-Fi

Registration
By signing up to our website and purchasing products from The Lowry Hotel Ltd, you are agreeing to the terms and conditions of sale, which apply to all transactions on www.thelowryhotel.com signing up to the service means we must have the following information:

  • Your address, including the postcode of the billing address associated with the payment card.
  • Your contact number
  • Your email address, so we can supply you with important information such as your order confirmation


Product Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your debit/credit card will be charged at the point of purchase.

The price of the product does not include the delivery charge. We do endeavour to keep to the ingredients in the menu description but things are sometimes beyond our control when products become unavailable, we reserve the right to make certain changes to the menu if this is the case. We cannot cater for dietary requirements on our menus and this is displayed at all contact points before ordering.

Delivery
Local delivery is limited to the following postcodes only: M1, M2, M3, M4, M5, M6, M7, M20, M21, M22, M23, M27, M28, M30, M32, M33, M50, SK1, SK2, SK3, SK4, SK5, SK6, SK7, SK8.

National delivery is carried out by our delivery partner APC overnight.

Your delivery date will be as advertised, the time will not be narrowed down. You must be present and available to take delivery of your parcel on the day of delivery due to the perishable nature of the product. If delivery fails due to the customer not being home or unavailable no refund will be given.

Delivery charge is set at £8.95. This is subject to change.

Cancelling an order
Once full payment has been made it will not be refunded if you cancel your order [or place an order] within 3 days of your requested delivery date.

Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service please contact us on enquiries@thelowryhotel.com or 0161 827 4000. If you would like to make a comment or recommendation regarding our food we welcome reviews via our social media platforms or trip advisor.

If you have any questions about your booking, please contact the team by calling +44 (0) 161 827 4000 or e-mail us on enquiries@thelowryhotel.com