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Careers

Careers

The unique energy of Manchester. The rare atmosphere and features of The Lowry Hotel. Enjoy dynamic, enriching career opportunities.

Our 5 star hotel in the heart of Manchester offers exceptional service for our guests who want a haven of luxury and style.

If this aligns with your career aspirations, we may be the next move for you. Our workforce is sizeable, dedicated and helpful, with experience and skills in many areas. Departments include The Lowry Spa, The River Restaurant & Bar, Concierge, Reception, Sales and Marketing, Accounting and Finance, Housekeeping, Room Service and Maintenance among many more.

The Lowry Hotel is an Equal Opportunities employer, should you require assistance with your application please contact the hotel directly and speak to the Human Resources department - HR@thelowryhotel.com

Discover our current vacancies by searching the relevant sections here.

“Imbued with Manchester's unique energy, The Lowry Hotel offers a diverse selection of dynamic, enriching career opportunities”

Benefits

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty. Benefits include:

  • Uniform and Meals on duty provided
  • Unique team member discount rate of £25 room only and 50% of all food and drink.
  • Friends and family discount also available
  • Access to discounted rates with Millennium and Copthorne Hotels
  • Access to Wider Wallet benefits platform
  • Access to online training facilities with Flow
  • Death in service benefit for contracted employees

Hotel Services Co-ordinator

Vacancy

We have an exciting opportunity where we are recruiting for a full time Hotel Services Co-Ordinator. This role will report directly to the Events and Reservations Manager. 

You will be handling a variety of hotel reservation requests which can range from an Individual guest booking, Spa bookings, Private dining and Food and Beverage bookings.  Whatever the size of the booking we pride ourselves on the attention to detail and outstanding customer care skills. Knowledge of Opera, Core and Resdiary would be preferred but not essential. 

Ideally you will have previous Reservations or Hotel experience, be a strong, motivated individual who will enjoy the challenge of this role, proudly managing the customers’ requirements and exceeding their expectations. This role is focused on clear communication with guests and team members - both written and verbal communication must be strong. 

The role operates on a rota basis for a five out of 7 days. The role will operate on a shift based pattern.


The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer a targeted bonus structure, occupational pension scheme, hotel discounts, meals on duty and learning and development opportunities.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include: - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Reservations and Events Co-ordinator

Vacancy

Working within the Reservations and Events department, the Reservations and Events co-ordinator will hold a dual role ensuring accurate hotel room reservations for group and individual booking are input into the reservations system and also organising events for the conference and banqueting department. Both elements of the role involve client and guest relationship building, attention to detail and in depth hotel knowledge. The ideal applicant will have experience in similar roles and understand the necessity to drive the hotel revenue through strategic decision making and upselling. This role relies on accuracy of information and so clear communication in both a written and verbal format are essential.  You will be also responsible for ensuring all enquiries are followed up and converting tentative reservations into confirmed bookings.

Previous experience would be advantageous although specific training will be given with a focus on details of the the hotel products and facilities available to our guests. You must be able to meet deadlines, have good computer skills and an excellent telephone manner including the ability to provide seamless service delivery with a nothing is too much trouble, attitude. This is a client facing role and so candidates must present themselves in a confident and professional manner in face to face interactions. Excellent organisation skills and the ability to multi-task are essential and previous experience of using Opera is desirable.

This is a full time role working 5 days per week and occasional Saturdays on a rotational basis with the team. 

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer a targeted bonus structure, occupational pension scheme, hotel discounts, meals on duty and learning and development opportunities.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Casual F&B Assistant

Vacancy

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Assistant you will work in the River Restaurant, Lowry Lounge and Bar, C&B area and Room Service departments for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. Live entertainment is provided most evenings and during Sunday lunch.

The role involves greeting and seating guests, taking orders, advising on menu choices, delivering and presenting food and beverages in the restaurant, bar and room service and conference & Banqueting departments, receiving payments and delivering a high level of personalised and professional service amongst other duties. You will be part of a team, working together to ensure all guests receive the highest level of service delivery and following the hotel standards.

The ideal candidate will preferably have previous food and beverage experience, excellent customer care and social skills, be able to work using their own initiative and the ability to work as part of a dynamic team.

The role is on a casual basis and will also involve working at weekends and may involve early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include: - Uniform and Meals on duty provided - Unique team member discount rate rooms and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Night Food and Beverage Assistant

Vacancy

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Assistant you will work in the River Restaurant, Lowry Lounge and Bar, Room Service  and conference department for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. This is a night role, which will focus on Night Room service - Experience in room service is preferred however full training will be given. 

The role involves greeting and seating guests, taking orders, advising on menu choices and allergens, delivering and presenting food and beverages in the restaurant, bar, room service and banqueting department. Receiving payments and delivering a high level of personalised and professional service amongst other duties. You will be part of a team working together to ensure all guests receive the highest level of service delivery and following the hotel standards.

The ideal candidate will preferably have previous food and beverage and room service experience, excellent customer care and social skills, be able to work using their own initiative and the ability to work as part of a dynamic team.

This is a night role and involved working weekends and weekdays 

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include: - Uniform and Meals on duty provided - Unique team member discount rate of £25 room only and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Lobby Ambassador

Vacancy

Working in the Lobby and Reception, this guest-facing role involves working as part of the Front of House team, ensuring all guests of the hotel receive professional individual service throughout their journey through the hotel. 

The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests, including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised, professional service at all times. The front of house team are the first point of contact for all guest needs and challenges. 

The ideal candidate will have previous experience in a similar role, and excellent guest care and social skills, be standards driven, and the ability to use their own initiative and work as part of a dynamic team. Own clean driving licence is preferred and knowledge of Opera is preferred but not required - full training will be provided. 

The hours of work are on a shift basis including weekends, early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

“Benefits include: - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry Hotel is an Equal Opportunities employer.”

Guest Experience Manager

Vacancy

  • This role reports directly to the Front of House Manager and will complete duty manager shifts on a regular basis. This role will ensure that the guest relation function runs seamlessly and providing and efficient level of five-star services to all guests.

    The ideal candidate will have excellent knowledge of Manchester City Centre and a proactive and conscientious outlook, with a ‘nothing is too much trouble’ attitude, where five-star service is paramount. You will also possess a full driving licence.
    We want to be leaders in the services we can facilitate for our guests. This role involves meeting our VIP guests and clients and ensuring that their every requirements are delivered in a 5 start manner and their expectations are exceeded. 

    The main duties of the role entail:
  • Overseeing the daily operation of the Front of House department ensuring that attention to detail is apparent and that guests receive high standards of service in line with LQA Standards of Performance.
  • Managing all elements of guest services for the guests
  • Proactive guest communication and problem resolution 
  • Ensuring that all team are aware of activities in Manchester including concerts, local events & new openings and unique guests’ experiences, having an in-depth knowledge of all hotel facilities is accurate & updated regularly
  • Overseeing the daily operation of the Guest relations / Concierge with a high level of service & attention to detail
  • Support the Front of House team with day to day responsibilities and service 
  • Guest liaison for individual and group bookings for events, food and beverage, spa and any other hotel facilities 
  • Hotel show rounds 
  • Manage Guest Feedback, proactively respond and share information and feedback with the wider team. 

The role will be key to Duty Management shifts within the hotel. 

The ideal candidate will possess a professional approach and demonstrate outstanding communication and interpersonal skills. You must have excellent organisational skills and previous experience in a similar role within a  guest focused environment is essential.

Flexibility in this role is required as the hours of work are on a shift basis including weekends, early & late shift.
In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include: - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry Hotel is an equal opportunities employer”

F&B Supervisor

Vacancy

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Supervisor you will work in the River Restaurant, Lowry Lounge and Bar and Room Service and conference department for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. Live entertainment is provided most evenings and during Sunday lunch.

The role involves leading the team creating experiences for our guests from receiving of guests to the end of their food and beverage journey.

You will report directly to the F&B Manager and the role is responsible for a team of F&B Assistants. The role involves being able to effectively support and develop the daily operation, ensuring the highest standards of guest care and service whilst achieving budget requirements.

The ideal candidate will have previous experience of supervising a team, training to a high standard, is an excellent team player, has the ability to motivate others, is organised, has the ability to work using initiative, standards driven and has a passion for service excellence.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests.

“Benefits include: - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Pastry Demi Chef de Partie

Vacancy

You will be working within the pastry section and reporting directly to the Head Pastry Chef. The role involves assisting the team in preparing and baking any food on a daily basis according to business requirements and maintaining the bakery standards. You will also be responsible for the smooth running of your section in the absence of the Chef de Partie.

The ideal candidate will have achieved NVQ Level 2 and working toward NVQ Level 3 or equivalent in food prep. Experience in a similar role and working in a busy kitchen environment is essential with a drive and enthusiasm to learn.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

“In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty. The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.”

Spa Therapist

Vacancy

Working as part of a team and reporting to the Health, Beauty and Fitness Manager, your responsibilities will include conducting all spa treatments to the highest standard whilst ensuring guest comfort and welfare at all times. You will also have to develop a good understanding of all treatments and products enabling you to actively encourage sales and inform clients about treatments.

The ideal candidate will have excellent guest care skills, be fully trained (NVQ Level 2 and 3) and will have previous experience of working as a therapist. Previous working knowledge of Elemis products and treatments is desirable however not essential. You will possess excellent interpersonal skills and have a ‘nothing is too much trouble’ attitude.

The hours of work are on a shift basis five days out of seven including weekends.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include - Uniform and Meals on duty provided - Unique team member room discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Director of Finance

Vacancy

Leading a Finance team of 4 you will report directly in to the General Manager and be responsible for the overall finance function of The Lowry Hotel. 

The key results areas for this role include (but not limited to):

  1. The accuracy of reports and financial accounts.
  2. Ensuring that all assets are accounted for and managed within the policies of the company and the owners.
  3. Observation and attainment within the budgeted expenditure.  Reporting on any major variances that may occur with full explanations.
  4. Ensuring that approval for expenditure not included in the annual budget is sought from General Manager.
  5. Close and accurate payroll management 
  6. Safeguarding the interest of The Lowry hotel and Investors.
  7. Achieve hotel KPI’s as set annually. 

The ideal candidate will have previous experience in a Director of Finance role and previous experience of using Opera, Fourth and Navision. Previous hotel experience is also advantageous. The candidate will also possess a methodical approach to working, produce work of a high standard of accuracy and be able to work to deadlines.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role. 

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style. 

“Benefits include - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”

Maintenance Operative

Vacancy

This role involves supporting the Chief Engineer and using the property management system for both preventative and reactive maintenance to ensure the smooth running of the hotel in accordance with legislation and Company procedures.

The role involves responding and prioritising maintenance requests, ensuring guests are safe and the hotel is fully functional. The successful candidate will undertake all maintenance tasks from basic electrics, plumbing, carpentry, minor electrical work and mechanical engineering work. 

The ideal candidate will possess the skills and experience to be able to carry out the above maintenance tasks to a high standard and be able to appreciate the privacy our guest require in a five star hotel.

The hours of work are on a shift basis including weekends, early & late shift. Therefore flexibility is essential.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

“Benefits include - Uniform and Meals on duty provided - Unique team member discount rate and 50% of all food and drink. Friends and family discount also available. - Access to discounted rates with Millennium and Copthorne Hotels - Access to wider wallet benefits platform - Access to online training facilities with Flow - Death in service benefit for contracted employees The Lowry hotel is an equal opportunities employer.”