Careers

The unique energy of Manchester. The rare atmosphere and features of The Lowry Hotel. Enjoy dynamic, enriching career opportunities.

Our 5 star hotel in the heart of Manchester offers exceptional service for our guests who want a haven of luxury and style.

If this aligns with your career aspirations, we may be the next move for you. Our workforce is sizeable, dedicated and helpful, with experience and skills in many areas. Departments include RE:TREAT, The River Restaurant, The Lowry Lounge & Bar, Front of House, Sales and Marketing, Accounting and Finance, Housekeeping, Room Service and Maintenance among many more.

The Lowry Hotel is an Equal Opportunities employer, should you require assistance with your application please contact the hotel directly and speak to the Human Resources department - enquiries@thelowryhotel.com

Discover our current vacancies by searching the relevant sections here.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty. Benefits include:

• Uniform and Meals on duty provided
• Unique team member discount rate of £25 room only and 50% of all food and drink.
• Friends and family discount also available
• Access to discounted rates with Millennium and Copthorne Hotels
• Access to Wider Wallet benefits platform
• Access to online training facilities with Flow
• Death in service benefit for contracted employees

Working within the housekeeping department, you will be responsible for cleanliness of the guest bedroom ensuring that these are serviced to a high standard.

Your main responsibilities are to consistently achieve the standards of cleanliness, product presentation and customer care in all guest rooms and public areas to create a warm, friendly, and comfortable environment for our guests.  Ensuring the appropriate level of security for all guest belongings to create a feeling of comfort and confidence.  To know and demonstrate the departmental standards of performance and co-operate & communicate with colleagues and always support the delivery of quality standards

The ideal candidate will have previous experience in a similar role and have the ability to work on their own as well as part of a team. Excellent communication and organisational skills are essential and the ability to manage their own day with little supervision.

The hours of work are on a shift basis five days out of seven including weekends. The start and finish times vary dependent on business, therefore flexibility within the role is essential. This is a practical and manual job which includes bending, carrying, standing, and pushing/pulling equipment. 

In return for your commitment to delivering five-star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms, and meals on duty.

You will report directly into the Executive Housekeeper and are responsible for supervising a team of 22-26.  Your duties will entail assisting in the daily running of the department by ensuring employees are consistently adhering to service delivery and departmental standards. To achieve this, your responsibilities will involve checking arrivals and departure lists and preparing the room lists for the Room Attendants, then clearly communicating this at the start of shifts. You will also be responsible for checking bedrooms and ensuring that five-star standards are being met.  This Supervisory role will also deal with any problems or complaints whilst on duty and assist with any guest requests.

The ideal candidate will have previous experience as a Housekeeping Supervisor and have sound leadership skills and effective training and coaching knowledge. You will also be able to demonstrate effective communication skills as the role involves liaising with all levels of colleagues, management, and guests. A pro-active attitude with an eye for detail and being standards driven is essential. 

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

You will report directly into the Human Resources Director and are your duties will include:

- Complete HR Administration on a day to day basis. This included being responsible contracts, new starter paperwork and team member inductions.
- Providing a full HR advisory service and support to managers and supervisors in all areas such as performance management, discipline, grievance, maternity, paternity, equal opportunities, employment law etc.
- Carrying out investigation & grievance interviews with line managers in an advisory capacity.
- Carrying out HR Training for Managers and Supervisors and team members.
- To implement and assist managers with the appraisal process and follow up accordingly.
- To lead the hotel induction process ensuring a smooth onboarding process is followed.
- Supporting the HR Director with advertising, screening, recruitment and interviewing and telephone interviewing of candidates, organising Assessment Centres.
- Booking and attending recruitment fairs, sourcing advertising, compiling adverts and promoting the hotel as an employer of choice.
- Overseeing the effective running of the HR function in terms of personal files, reference requests, immigration details and updating of personal information etc.
- Input and maintain employee profiles on Payroll system. Maintain up to date information on payroll system making sure all pay changes and amendments are communicated.
- Responsible for monitoring the welfare of all employees.
- Presentation and compilation of monthly reports including turnover, absence and retention.
- Communicate findings from exit interview forms to HR Team, General Manager and line manager concerned.
- Development and updating of HR Policies and Procedures, contractual information, information and consultation, staff handbooks, health and safety, first aid etc. All in line with changes in legislation and company strategy.
- Communication of these policies and procedures to managers and to employees via appropriate methods.
- Planning and execution of employee social events and ensuring welfare is maintained.
- Leader of the Social and Canteen committee. Taking a leadership role in this committee, arranging meetings and nominations for staff recognition.
- Attendance at management meetings requiring HR presence in the absence of the HR Director.
- Arrange and coordinate work experience placements for the hotel.

The ideal candidate will have the following qualities:

- Previous experience as a Human Resources Officer.
- CIPD qualified or working towards CIPD membership.
- Hotel experience or hospitality qualification.
- Thorough knowledge of employment law legislation and HR Policies and Procedure.
- Ability to communicate effectively at all levels.
- Customer service focused.
- Leadership skills.
- Ability to plan and organisation.
- Computer skills using Word, Excel, Powerpoint.
- Ability to meet tight deadlines.
- Able to balance conflicting demands and accommodate the unexpected.
- Ability to persuade and influence ensuring best practice is followed to achieve business outcomes.
- Ability to keep up to date with HR developments and use this information in the business.
- Ability to present information clearly and concisely.
- Ability to communicate effectively at all levels.
- Commitment and dedication to the needs of the job.
- Excellent attention to detail.
- Ability to maintain confidentiality.
- Ability to be innovative and use initiative.
- Takes a proactive approach.
- Flexible and adaptable.
- Assertive.
- Team player but also comfortable working alone.
- Approachable with ability to establish positive relations with colleagues and employees, senior management and outside contacts.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

This role involves supporting the Chief Engineer and using the property management system for both preventative and reactive maintenance to ensure the smooth running of the hotel in accordance with legislation and Company procedures.

The role involves responding and prioritising maintenance requests, ensuring guests are safe and the hotel is fully functional. The successful candidate will undertake all maintenance tasks from electrics, plumbing, carpentry, minor electrical work and mechanical engineering work. The 17th Edition qualification is essential for this role and plumbing skills would be an advantage.

The ideal candidate will possess the skills and experience to be able to carry out the above maintenance tasks to a high standard and be able to appreciate the privacy our guest require in a five star hotel.

The hours of work are on a shift basis including weekends, early & late shift. Therefore flexibility is essential.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

The position of Director of Operations at The Lowry Hotel has key responsibility in supporting the General Manager in ensuring the smooth running of the day to day hotel operation and ensuring that the hotel standards and policies are consistently met.

To ensure that the interior and exterior fabric of the building is maintained to the standard through special projects planned maintenance and capital expenditure.

It is vital that you have the ability to motivate and stimulate Heads of Department. You must encourage a healthy team spirit; whilst at the same time develop respect and trust from the senior management team. Managing upwards is very important.

Key responsibilities will be to show entrepreneurial, proactive, and commercial and a visionary approach to business development. Subject to your key responsibilities, revenue generation, salesmanship and market awareness are positive attributes required for the role.
Must have a positive and professional attitude towards all aspects of the job, and it is necessary that you lead by example. You must have good ‘managing self’ skills as well as the ability to manage others. You will be involved in all aspects of the business, to include; operation, commercial, recruitment, and administration etc. Therefore, delegation and follow up skills are imperative.
You must ensure the meeting schedule is adhered to and inter-departmental communication meetings take place at least monthly. You will ensure only productive, relevant communication takes place.

This role has many key elements, below are some key elements; 
- To ensure company, hotel and statutory rules, regulations and policies are adhered to at all times.
- To ensure the upkeep of the guest log and the guest duty manager log. To ensure that all guest issues are resolved and clear action plans are in place to prevent reoccurring operational challenges.
-  To create a positive culture with staff, colleagues, and Management to ensure effective teamwork and high morale.

- To attend the relevant business meetings and training sessions / courses that may be beneficial to you and the business.

- To participate in the creation, compilation and implementation of departmental budgets and take responsibility for the delivery of targets set. 

- To constantly communicate The Lowry Hotel culture to all employees.

- To be fully responsible for the daily hotel operations, liaising directly and monitoring all relevant managers.

- Supervision and guidance all reporting Heads of Departments in their management of their departments.
- To ensure all Departmental Managers correctly forecast the manning levels throughout the operating departments and that they are in line with business levels and financial targets.
- To maintain The Lowry Hotel’s five star image within the marketplace.
-  Support and coordinate major projects in the hotel (refurbishments, new concepts, menus)
- To ensure that you and all members of staff demonstrate The Lowry Hotel’s Standards of Performance and that the staff handbook policies and procedures are strictly adhered to.
- To ensure that reporting Heads of Department monitor staff performance against Standard Operating Procedures.
- To handle any guest complaints or problems promptly, verbally and in writing within a 24-hour period and to ensure that you have resolved any shortfalls in service delivery.

- To deliver the highest standards of service throughout the property to ensuring complete guest satisfaction through comment cards, trip advisor, LQA and direct guest feedback.

- Ensuring that all set policies and procedures are in place and rigorously enforced.

-  In conjunction with the Human Resources Office, ensure recruitment and training are adhered to and met to a consistent 5 star standard
- To maintain a safe and secure working environment adhering to all legislative requirements in relation to licensing laws, health and safety, fire and environmental requirements.

Shift pattern will include weekend and evening work. Duty Management shifts to be completed as per the monthly rota.

The successful candidate currently be working at Director of Operations level and experience of working in a hotel is also advantageous. The candidate will also possess excellent computer skills, a methodical approach to working, produce work of a high standard of accuracy and be able to work to deadlines.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

As the leader for the brigade of chefs in both the main kitchen and the banqueting kitchen you will be working with a British Classic Menu that it is influenced by locally sourced produce. As Executive Head Chef you will be responsible for providing 2 AA Rosette standard food for The River Restaurant, Lowry Lounge and Bar, The Terrace, Room Service department and the conference and function rooms for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. Live entertainment is provided most evenings and during Sunday lunch.

 To assist in the preparation of food budgets and to achieve their requirements with respect to food sales, average spend, profit percentages and operating expenses.
 In conjunction with the finance team, introduce and maintain standard costed recipes for all food items served in the hotel and food control systems.
 To frequently check that reporting staff adheres to the agreed recipes and portion control standards to maintain consistency in product and avoid wastage/over production.
 To possess comprehensive knowledge and skills in food preparation, cooking and presentation.
 To develop and oversee the organisation of food preparation and production according to the demands of business whilst maintaining the required hotel standard.
 To design and implement supplier specifications for all food items.
 To carry out a monthly stock takes.
 To maintain the hotel systems for requisitioning food and general suppliers.
 To ensure effective food storage and stock rotation.
 To ensure high standards of cleanliness within the food preparation areas and to accompany the E.H.O. on their inspections of Kitchen areas.
 To ensure food production equipment and utensils are maintained in good working order and used according to manufacturers instructions.
 To ensure that you and all reporting staff prevent food contamination by implementing and practising good chemical, food and personal hygiene habits.
 To ensure the safe use and storage of chemicals within food preparation areas in line with the C.O.S.H.H. regulations.
 To be aware of current food trends and to develop new techniques and menu items to increase sales, reduce costs and improve the productivity, knowledge and skills of departmental staff.
 To represent the Kitchen at the daily Food and Beverage meetings.
 To make daily inspections of food outlets to assess quality of food production and presentation.
 To ensure staff food meets agreed criteria every service.
 To act as a full member of the Management team and to carry out Management duties delegated to you by the Food and Beverage Manager.

This role requires an active role within the management team and will include attendance at daily/weekly meetings, monitoring budgets, and attending the profit and loss review. The role will involve Duty Management shifts within the hotel.

The ideal candidate will possess a professional approach and demonstrate outstanding communication and interpersonal skills. You must have excellent organisational skills and previous experience of setting and managing budgets is also essential.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift. The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Individual' service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Working under the guidance of the Banqueting Head Chef this role brings many challenging opportunities. You will assist a team in the preparation of exquisite high quality food for up to 400 guests.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

The role involves being responsible for the preparation and production of menus, ensuring the highest standards of food quality and presentation at all time.

Ideally you will be fully qualified achieving NVQ Level 2 & 3 or equivalent in food preparation. Have the ability to run a section in the kitchen and be responsible for the preparation and presentation of food according to the established standards. Previous experiences of effectively manage food storage and stock rotation is desirable. Both Food Hygiene & HACCP knowledge would be desirable in this role.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Assistant you will work in the River Restaurant, Lowry Lounge and Bar and Room Service department for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. Live entertainment is provided most evenings and during Sunday lunch.

The role involves greeting and seating guests, taking orders, advising on menu choices, delivering and presenting food and beverages in the restaurant, bar and room service departments, receiving payments and delivering a high level of personalised and professional service amongst other duties. You will be part of a team of 35 working together to ensure all guests receive the highest level of service delivery and following the hotel standards.

The ideal candidate will preferably have previous food and beverage experience, excellent customer care and social skills, be able to work using their own initiative and the ability to work as part of a dynamic team.

The role is on a casual basis and will also involve working at weekends and may involve early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.