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Careers

Careers

The unique energy of Manchester. The rare atmosphere and features of The Lowry Hotel. Enjoy dynamic, enriching career opportunities.

Our 5 star hotel in the heart of Manchester offers exceptional service for our guests who want a haven of luxury and style.

If this aligns with your career aspirations, we may be the next move for you. Our workforce is sizeable, dedicated and helpful, with experience and skills in many areas. Departments include The Lowry Spa, The River Restaurant & Bar, Concierge, Reception, Sales and Marketing, Accounting and Finance, Housekeeping, Room Service and Maintenance among many more.

The Lowry Hotel is an Equal Opportunities employer, should you require assistance with your application please contact the hotel directly and speak to the Human Resources department - HR@thelowryhotel.com

Discover our current vacancies by searching the relevant sections here.

“Imbued with Manchester's unique energy, The Lowry Hotel offers a diverse selection of dynamic, enriching career opportunities”

Benefits

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty. Benefits include:

  • Uniform and Meals on duty provided
  • Unique team member discount rate of £25 room only and 50% of all food and drink.
  • Friends and family discount also available
  • Access to discounted rates with Millennium and Copthorne Hotels
  • Access to Wider Wallet benefits platform
  • Access to online training facilities with Flow
  • Death in service benefit for contracted employees

Guest Experience Manager

Vacancy

The role involves being an active member of the hotel management team, leading the guest experience for the hotel an ensuring service is seamless for all guests. 

***4 x 10 hour shifts (3 days off per week-  shifts on a rotation basis) ***

The ideal candidate will have excellent knowledge of Manchester City Centre and a proactive and conscientious outlook, with a ‘nothing is too much trouble’ attitude, where five-star service is paramount. You will also possess a full driving licence.
Our hotel focus is to focus on guest journey and ‘off the beaten track’ / underground experiences for our guests. We want to be leaders in the services we can facilitate for our guests.

The main duties of the role entail

  • Assisting in the development of guest experiences and ensuring that the details are checked for guest arrivals . 
  • Facilitating all elements of guest services for the guests, including theatres, restaurants, local attractions, booking taxis, tours and car hires
  • Provide support for the hotel team throughout the hotel and support with guest queries and challenges. 
  • Ensuring that all knowledge of all hotel facilities is accurate & updated regularly
  • Ensuring that all team are aware of activities in Manchester including concerts, local events & new openings and unique guests’ experiences.
  • Meet and greet VIP guests, be a main point of contact and ensure requirements are exceeded in terms of service 
  • Deliver proactive hospitality and look to the future to provide cutting edge service experiences

 

 

  • Manage guest feedback and share positive feedback with team members 
  • Develop training to overcome re-occurring challenges and manage and resolve guest complaints 
  • Handling all guests’ inquiries whether in person, on the phone, or by email in a polite courteous and informative manner.
  • Providing a high level of security awareness of all persons entering & exiting the building
  • Attend planned training programmes and ensure that you actively develop & train team
  • Conduct all forecasting, completion of rotas & accurately record hours on Harri and manage this in line with hotel budget.
  • Actively be involved with all management responsibilities

 


This role requires an active role within the management team and will include attendance at management and leadership meetings. The role will be key to Duty Management shifts within the hotel.

The ideal candidate will possess a professional approach and demonstrate outstanding communication and interpersonal skills. You must have excellent organisational skills and previous experience in a management role within a similar guest focused role is essential.

Flexibility in this role is required as the hours of work are on a shift basis including weekends, early & late shift.
In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Casual Food and Beverage Assistant

Vacancy

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Assistant you will work in the River Restaurant, Lowry Lounge and Bar, C&B area and Room Service departments for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. Live entertainment is provided most evenings and during Sunday lunch.

The role involves greeting and seating guests, taking orders, advising on menu choices, delivering and presenting food and beverages in the restaurant, bar and room service and conference & Banqueting departments, receiving payments and delivering a high level of personalised and professional service amongst other duties. You will be part of a team, working together to ensure all guests receive the highest level of service delivery and following the hotel standards.

The ideal candidate will preferably have previous food and beverage experience, excellent customer care and social skills, be able to work using their own initiative and the ability to work as part of a dynamic team.

The role is on a casual basis and will also involve working at weekends and may involve early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Banquet Sous Chef

Vacancy

You will report directly into the Executive Head Chef and be responsible for the banqueting function and responsible for a team of 5 chefs. Your duties will include:

• Assisting the Executive Chef in being responsible for the management of all banqueting food production to clients within the hotel.
• Supervising the preparation of regular food items and any other special functions.
• Assisting the Executive Chef in the ordering of food purchases and stock control, ensuring that stock levels are in line with Company requirements.
• Instructing, briefing and supervising the brigade in their daily tasks, and when required assist them in their preparation of food.
• Maintaining high levels of communication between Sous Chefs and Chef de parties at all times, in particular ensuring special messages / requests are dealt with promptly.
• Checking all food deliveries for quality, quantity and maintain close liaison with Purchasing Department.
• Preparing food requisitions in accordance with daily routine, taking into account advance planning, special bookings and staffing levels.
• Assisting the Executive Chef in investigating and continually improving the menu items, which are best, suited to the Kitchen operation.
• Assisting the Executive Chef in planning and preparation of menus.
• Ensuring that maximum effort is given to achieving an efficient service whilst maintaining the highest possible standards.
• Making regular visits to each section of the Kitchen and advise the Executive Chef as necessary of any problems.
• Ensuring that kitchen staff are aware of any changes that may affect their working patterns and individual responsibilities.
• Generally being responsible for their well-being and morale.
• Organising and checking rosters, ensuring adequate staffing levels at all times.
• Ensure that staff are efficient, smart and clean at all times.
• Assisting the Executive Chef in preparation and planning of charges in staffing levels, and recommendations for promotion.
• Encouraging and support members of the brigade by motivating them and whenever possible, personally show example and follow up the progress made.
• Maintaining discipline in fair and consistent manner, ensuring that the Disciplinary Procedures are adhered to.
• Ensuring regular and adequate briefings to brigade before service time.
• Ensuring that training programmes and training records are being implemented within each section of the Kitchen and to monitor any on-job training being carried out.
• Completing on a weekly basis, departmental timesheets, ensuring that all absenteeism, sickness, holidays and overtime are properly recorded and authorised by the Executive Chef.
• Maintaining high standards of personal hygiene and ensuring the cleanliness of lockers, showers, toilets and changing rooms are maintained to the required standard of the Hotel.
• Generally being alert for opportunities to improve the profitability of the Kitchen operation.
• Controlling the wastage of food.
• Generally being responsible for economy of utilities, such as use of gas, electricity and water.
• Maintaining effective communication between Kitchen and other departments within the hotel, paying particular attention to Restaurant, Floor Service, Bar and Banqueting Departments
• Ensuring that all refrigerated areas are kept clean and temperatures are maintained at correct levels and recorded in the correct manner.
• Liaising with Back of House Department ensuring that all Kitchen areas and equipment are clean in accordance with the Hotels Hygiene Regulations.
• Ensuring that all Kitchen equipment is safe and in perfect working order and that staff using it are fully trained and conform with our Health and Safety Regulations.
• Ensuring that any faulty equipment is reported and recorded in the correct manner.
• Ensuring high standards of cleanliness within the food preparation areas and to accompany the E.H.O. on their inspections of Kitchen areas.
• Ensuring food production equipment and utensils are maintained in good working order and used according to manufacturers instructions.
• Ensuring that you and all reporting staff prevent food contamination by implementing and practising good chemical, food and personal hygiene habits.
• Ensuring the safe use and storage of chemicals within food preparation areas in line with the C.O.S.H.H regulations.
• Being aware of current food trends and to develop new techniques and menu items to increase sales, reduce costs and improve the productivity, knowledge and skills of departmental staff.
• Representing the Kitchen at the daily Food and Beverage meetings in the absence of the Executive Chef.


Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

If you are eager and passionate about the food industry and want to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Reservations and Events Co-Ordinator

Vacancy

Working within the Reservations and Events department, the Reservations and Events co-ordinator will hold a dual role ensuring accurate hotel room reservations for group and individual booking are input into the reservations system and also organising events for the conference and banqueting department. Both elements of the role involve client and guest relationship building, attention to detail and in depth hotel knowledge. The ideal applicant will have experience in similar roles and understand the necessity to drive the hotel revenue through strategic decision making and upselling. This role relies on accuracy of information and so clear communication in both a written and verbal format are essential.  You will be also responsible for ensuring all enquiries are followed up and converting tentative reservations into confirmed bookings.

Previous experience would be advantageous although specific training will be given with a focus on details of the the hotel products and facilities available to our guests. You must be able to meet deadlines, have good computer skills and an excellent telephone manner including the ability to provide seamless service delivery with a nothing is too much trouble, attitude. This is a client facing role and so candidates must present themselves in a confident and professional manner in face to face interactions. Excellent organisation skills and the ability to multi-task are essential and previous experience of using Opera is desirable.

This is a full time role working 5 days per week and occasional Saturdays on a rotational basis with the team. 

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer a targeted bonus structure, occupational pension scheme, hotel discounts, meals on duty and learning and development opportunities.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Commis Chef

Vacancy

You will report directly to the Executive Chef and be part of a team of 20 plus. The role involves assisting in the preparation of items ensuring the high standard of quality food and presentation at all time.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

Ideally you should have gained your NVQ Level 2 or equivalent in food prep however if you have not yet gained that, we can provide NVQ training. We also require you to have some previous experience in a busy kitchen environment and show a willingness to learn.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Goods in/Stores Assistant (Casual)

Vacancy

Reporting directly into the Director of Finance. Your responsibilities will include ensuring all goods are received, stored and distributed to the appropriate departments. Part of the role also includes checking the quality and quantity of the deliveries, assisting in the clarification of any stock differences, and ensuring the correct steps are taken to avoid recurrence.

The ideal candidate will have previous experience in a similar role and have the ability to work on their own as well as part of a team. Excellent communication and organisational skills are essential with a proactive ‘nothing is too much trouble’ attitude. Computer skills are also essential.

The role operates on a shift based pattern including weekend working. The hours will be on a casual basis. The earliest start will be 6.45am and the latest finish will be 5pm.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Demi Chef de Partie

Vacancy

 
*** 4 days per week *** 39 hours *** 3 days off ****

You will report directly to the Executive Chef and be part of a team of 20. The role involves assisting the Chef de Partie in the preparation and the presentation of food to the established standards. You will also be responsible for the smooth running of your section in the absence of the Chef de Partie.

The ideal candidate will have achieved NVQ Level 2 and working toward NVQ Level 3 or equivalent in food prep. Experience in a similar role and working in a busy kitchen environment is essential with a drive and enthusiasm to learn.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Chef de Partie

Vacancy

*** 4 days per week ***m 3 days off ***
If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

You will report directly to the Executive Chef and be part of a passionate. The role involves assisting the Sous Chefs in the preparation and the presentation of food to the established standards whilst mentoring the Demi/Commis Chefs. You will also be responsible for the smooth running of your section in the absence of the Senior Team.

Ideally you will be fully qualified achieving NVQ Level 2 & 3 or equivalent in food preparation. Have the ability to run a section in the kitchen and be responsible for the preparation and presentation of food according to the established standards. Previous experiences of effectively manage food storage and stock rotation is desirable. Both Food Hygiene & HACCP knowledge would be desirable in this role.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.