Careers

The unique energy of Manchester. The rare atmosphere and features of The Lowry Hotel. Enjoy dynamic, enriching career opportunities.

Our 5 star hotel in the heart of Manchester offers exceptional service for our guests who want a haven of luxury and style.

If this aligns with your career aspirations, we may be the next move for you. Our workforce is sizeable, dedicated and helpful, with experience and skills in many areas. Departments include RE:TREAT, The River Restaurant, The Lowry Lounge & Bar, Front of House, Sales and Marketing, Accounting and Finance, Housekeeping, Room Service and Maintenance among many more.

The Lowry Hotel is an Equal Opportunities employer, should you require assistance with your application please contact the hotel directly and speak to the Human Resources department - enquiries@thelowryhotel.com

Discover our current vacancies by searching the relevant sections here.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty. Benefits include:

• Uniform and Meals on duty provided
• Unique team member discount rate of £25 room only and 50% of all food and drink.
• Friends and family discount also available
• Access to discounted rates with Millennium and Copthorne Hotels
• Access to Wider Wallet benefits platform
• Access to online training facilities with Flow
• Death in service benefit for contracted employees

You will report to the Director of Sales and are responsible for local market clients. Your specific duties will entail:

• To assist with the development of the Business Plan and implementation of agreed sales strategies as directed by the Commercial Director.
• To control, develop and monitor the current Negotiated Corporate account base within the hotel as well as seek out and sign up new Negotiated Corporate Accounts.
• To control, develop and monitor the current FIT account base within the hotel as well as seek out and sign up new FIT Accounts.
• To achieve an average of 16 internal/external sales calls per month, maximising an account’s full potential for accommodation, conference and banqueting and all hotel’s outlet business.  Although it is foreseen that this will be primarily in the Northwest of England, Manchester & London region, however, extended to the rest of the UK according to the portfolio of accounts and as required by the Director of Sales.
•  To be knowledgeable of the PMS within a sales capacity, utilising it to it’s full potential. 
• To ensure that the Sales Accounts database is maintained and developed using the appropriate guidelines for all current and new accounts.  All calls and relevant account information to be recorded.
• To identify market trends and competitor practices, seizing business where appropriate for the hotel.
• To feed into the weekly highlights report, attend Sales Meetings and other relevant meetings within the Hotel as requested by the Commercial Director.
• To attend trade fairs as requested promoting The Lowry Hotel.
• To provide creative input and assist in the sales & marketing strategy of the hotel.
• To be fully aware of forecasts and sales reports working to achieve and excel Hotel targets.
• To co-ordinate and carry out site inspections and promotional events, targeting current account base and prospective new clients.
• To maintain close contact with the Reservations and Event Sales team following through leads, enquiries, new tentative business, as well as any post events and requirements.
• Identify & qualify new contacts by researching business opportunities.
• Generate and develop sales leads and contact potential clients to build business relationships.
• Special project research within local areas to establish potential business requirements of target markets.

The successful candidate will be able to exhibit excellent account management skills and manage relationships already cultivated as well demonstrate successfully new business deals personally gained.  They will have the ability to identify new trends and opportunities and have excellent financial knowledge. They will be able to work to tight targets and deadlines and are able to change and adapt to the needs of the business, whilst producing work of a high standard of accuracy is also paramount.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer a targeted bonus structure, occupational pension scheme, hotel discounts, meals on duty and learning and development opportunities.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

You will be working within the pastry section and reporting directly to the Head Pastry Chef. The role involves assisting the team in preparing and baking any food on a daily basis according to business requirements and maintaining the bakery standards. You will also be responsible for the smooth running of your section in the absence of the Head Pastry Chef.

Ideally you will be fully qualified achieving NVQ Level 2 & 3 or equivalent in food preparation. Have the ability to run a section in the kitchen and be responsible for the preparation and presentation of food according to the established standards. Previous experiences of effectively manage food storage and stock rotation is desirable. Both Food Hygiene & HACCP knowledge would be desirable in this role.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shifts. The ideal candidate will have achieved NVQ Level 3 or equivalent in food prep. Experience in a similar role and working in a busy kitchen environment is essential with a drive and enthusiasm to learn.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style. The Lowry Hotel is an equal opportunities employer.

You will report directly to the Executive Chef and be part of a team of 20 plus. The role involves assisting in the preparation of items ensuring the high standard of quality food and presentation at all time.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

Ideally you should have gained your NVQ Level 2 or equivalent in food prep however if you have not yet gained that, we can provide NVQ training. We also require you to have some previous experience in a busy kitchen environment and show a willingness to learn.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

The ideal candidate will have excellent knowledge of Manchester City Centre and a proactive and conscientious outlook, with a ‘nothing is too much trouble’ attitude, where five-star service is paramount. You will be responsible for creating memorable experiences for our guests and will ensure that all interactions with guests are handled professionally and efficiently, maintaining the high standards of our five-star hotel. 

Key Result Areas:

1. Drive for excellence in guest experiences, ensuring communication is exemplary pre, post and during the guest stay.
2. Monitor guest feedback, recognise excellence and strive to resolve challenges through training and feedback.
3. Key responsibilities and core focus of the Duty Manager Role.
4. Achieve upselling and ensure all opportunities to maximise revenue are explored.
5. To ensure the guest journey through the hotel is 5* and seamless from start to finish.

Specific Duties

• To ensure strong communication is used throughout the hotel ensuring that there is always a strong lobby presence throughout service. 
• Welcome and direct guests in an appropriate manner on their arrival at the hotel, guide them to the appropriate area of the hotel.
• To be fully conversant with the Reservation, registration and cashiering functions of the Front of House computer System.
• Consistently work within the FOH SOP manual, this includes the provision of guest service experiences and accurate guest information data handling and collation (in accordance with GDPR).
• Complete all guest enquiries and support with printing boarding passes, tickets, and other travel arrangements. Support guests with admin services where reasonable requests are made.
• Be aware of all VIP arrivals and departures and ensure all requests are completed in a timely manner.
• Be the first point of action for guest complaints and ensure follow-up is carried out where required.

• Review future weekly arrivals highlighting all VIP’s and create WOW moments for them.
• Meet and greet VIP guests on arrival and show them to their rooms and deliver detailed rooming experiences.
•  Be a key influencer in our brand pillars ensuring that they are delivered through our service.
• Ensure details handovers take place on every shift to ensure consistent update of information.
• To be a Duty Manager and complete full duty manager training.
• Check arrival and departure reports for better handling and anticipation of our guests needs.
• To ensure guest profiles are up to date with personal preferences for the guests – ensure you update these preferences into Opera.

• Keep up to date with local information for a coherent level of service & to ensure a high personal knowledge is maintained of events, locations and recommended venues for guest ‘s entertainment.
• To attend the Weekly Operation's meeting and the Head of Department Meeting in the G.E.M.s absence.
• To attend the BEO and GEO meetings so you are familiar with the business of the hotel (current and future).
• Handles all guest’s inquiries whether in person, on the phone, or by email in a polite courteous and informative manner.
• Create individual and unique guest experience journeys utilizing the hotel facilities, local attractions and information
• Act as the primary point of contact for guest enquiries, requests, and complaints. Ensure prompt and effective resolution of issues.

• Maintain clear and open communication with other hotel departments to ensure smooth guest experiences.
• Prepare and submit regular reports on guest relations activities, guest feedback and performance metrics to Guest Experience Manager.
• Develop guest recognition and loyalty programs to enhance the gust experience.
• Promote and implement sustainable practices and initiatives within the department.
• Engage with guests to create memorable experiences and foster a positive hotel reputation.
• Hotel procedures and policies are always strictly followed.
• Ensure that all VIP guests and Lowry 100 guests are recognized by the hotel team.  
• Co-ordinate group arrivals with FOH team, reservations, and housekeeping team (along with any other relevant departments) to ensure group requests are satisfied.

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Supervisor you will work in the conference and Events, River Restaurant, Lowry Lounge and Room Service department for The Lowry Hotel. 

The role involves leading the team creating experiences for our guests from receiving of guests to the end of their food and beverage journey. You will report directly to the F&B Manager and is responsible for a team of F&B Assistants. The role involves being able to effectively support and develop the daily operation, ensuring the highest standards of guest care and service whilst achieving budget requirements.

The ideal candidate will have previous experience of supervising a team, is an excellent team player, has the ability to motivate others, is organised, has the ability to work using initiative, standards driven and has a passion for service excellence. Previous experience with fine dining standards and meeting and events execution would be preferred. 

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive' service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

You will report directly to the Executive Chef and be part of a team of 20. The role involves assisting the Chef de Partie in the preparation and the presentation of food to the established standards. You will also be responsible for the smooth running of your section in the absence of the Chef de Partie.

The ideal candidate will have achieved NVQ Level 2 and working toward NVQ Level 3 or equivalent in food prep. Experience in a similar role and working in a busy kitchen environment is essential with a drive and enthusiasm to learn.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

As part of the food and beverage team you will be working with a British Classic Menu that it is influenced by locally sourced produce. As a Food and Beverage Assistant you will work in the River Restaurant, Lowry Lounge and Bar and Room Service department for The Lowry Hotel. The River Restaurant has been commended with 2 AA rosettes and aims to provide contemporary surroundings with fine dining in a relaxed setting. Live entertainment is provided most evenings and during Sunday lunch.

The role involves greeting and seating guests, taking orders, advising on menu choices, delivering and presenting food and beverages in the restaurant, bar and room service departments, receiving payments and delivering a high level of personalised and professional service amongst other duties. You will be part of a team of 35 working together to ensure all guests receive the highest level of service delivery and following the hotel standards.

The ideal candidate will preferably have previous food and beverage experience, excellent customer care and social skills, be able to work using their own initiative and the ability to work as part of a dynamic team.

The role is on a casual basis and will also involve working at weekends and may involve early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your dedication to delivering five star service and standards, we offer excellent training, development and progression opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Description
 
Manchester's first five star hotel, where luxury meets style

Where things happen for the modern luxury generation. Stay at The Lowry Hotel and you’re putting yourself at the centre of the action — a five-star contemporary hotel where Salford meets Manchester on the banks of the River Irwell. Here the dynamic spirit of England’s north is reflected in our dynamic bar and restaurant, while you can count on our warm convivial service the moment you arrive. The result? A unique experience delivering luxury, vibrancy and a seductive measure of Northern fun.   Part of the prestigious Leading Hotels of The World, The Lowry Hotel has gone through a full refurbishment in 2015.

The role
 
The Lowry Hotel’s graduate development program for recent university graduates. The Lowry Hotel graduate program will develop the hospitality leaders of the future. The program will be a combination of on the job learning, classroom training and one to one development to teach graduates how Manchester’s leading 5 * hotel operates. The 12-18 month duration of the program is designed to meet a graduates individual training needs and give an overview of hotel operations. The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

Program Details
 
This graduate program has a 12-18 month duration, full-time. The role involves shift work so candidates must be flexible with working hours. The program offers an all-round operational training experience and may include and is not limited to the following departments:

o    Engineering
o    Food & Beverage Operations
o    Event Operations
o    Reception / Concierge
o    Housekeeping
o    Reservations

Skills and Attributes

Communication – Communicates in a clear and concise way both verbally and in writing. Demonstrates the ability to convey ideas, thoughts, issues, and information in any required context; be it one-on-one, small group, large group, presentations, or written format.

Managing Effective teams – Ensures that team works in an efficient and effective way. Clearly defines roles for the team and ensure that tasks are carried out in a structured way. Ensure that the team members are supported and are able to work together effectively to achieve hotel goals. Values and cooperates with all team members. Promotes a friendly climate, good morale and cooperative team relationships.

Building and maintaining relationships – develops strong working relationships with peers and team members to ensure the hotel business goals are maximised and achieved. Develops a strong business networks with internal and external customers promoting as strong brand image

Problem Solving – develops and provides creative solutions to situations that challenge the business. Anticipates challenges and implements plans to reduce the impact. Implements departmental training where necessary to ensure optimum efficiency and problem resolution in in present.

Motivating others – Encourages a motivated and enthusiastic working environment. Motivates and supports others to achieving their goals. Provides guidance and support. Creates a positive working environment. Be a Lowry hotel ambassador at all times

Managing conflict - Proactively tackles challenges and manages conflict to minimise impact on the individuals and the business. Resolves any guest issues in a polite and professional manner and ensures the guest expectations are excelled. Resolves challenging employee situations promptly and objectively, with minimal disruption to the operation.

Hospitality – Provides excellent customer service and hospitality to all guests and team members. Maintains a positive attitude in all guest interactions and consistently provides guests with positive experiences.

Accountability – Accepts personal responsibility for and meets established standards for the quality, quantity, resource management, and timeliness of work. Maintains a positive attitude, regular attendance, punctuality, and demonstrates integrity and honesty. Acknowledges and corrects mistakes.
 
Eligibility/Requirements
 
To be eligible, candidates must have graduated within the past 12 months or be currently enrolled in a college/university with an expected graduation date within 12 months.

The ideal Studio Manager should have a background in the wellness and fitness industry; to understand the organisation, the team, and what appeals to the market. This industry expertise will contribute to the success of the studio, the ability to inspire and build connections, and will be crucial in maintaining a positive and inclusive community. 

Description of Role

Operations and Schedule Management:

• Develop and manage an organised and effective monthly class schedule, including dealing with any studio booking enquiries.
• Optimise the class schedule by identifying trends in attendance.
• Effectively oversee instructors’ performance and duties, making sure they are all trained and qualified for the practise. This will include checking qualifications and completing performance reviews.
• Understand and enforce studio policies, and ensure all instructors and clients follow these procedures.
• Encourage instructors to optimise occupancy and retention.
• Oversee the daily operations of the studio, guaranteeing a seamless and efficient customer journey.
• Ensure seamless operations by promptly securing suitable replacements in the event of instructor cancellations, maintaining the continuity of scheduled classes, and upholding the standard of service for our clients.
• Be prepared to step in and teach occasional classes in the event of last-minute instructor cancellations, ensuring the uninterrupted delivery of services. Occasionally leading classes may also foster a more intimate setting and strengthen the connection between the studio and its clientele.
• Dedicate time being ‘front of house’. Personally greet clients at the reception area, fostering a welcoming environment, actively building a sense of community within the space, and increasing customer satisfaction and loyalty.
• Drive sales, retail and membership, through customer relations.
• Promote and gather customer feedback through reviews while efficiently addressing and resolving any customer complaints or queries. Ensure a responsive and customer-centric approach to enhance overall satisfaction.

Studio Management 

• Maintain a high standard of cleanliness in the studio by organising regular cleaning and any necessary maintenance tasks. Ensure the facility is well-kept to create a pleasant and inviting atmosphere.
• Maintain the studio is well-stocked with all necessary equipment. This may include inspecting equipment, conducting inventory and ordering.
• Ensure compliance with health and safety regulations. Be aware of any fire safety and understand basic first aid in case of any emergencies.

Administrative Tasks:

• Efficiently oversee instructor payments, ensuring adherence to budgetary constraints.
• Proficiently analyse attendance data, including retention and occupancy rates, to gain a comprehensive understanding of the business dynamics. Utilize this information to make informed decisions and implement necessary adjustments, optimizing studio operations for enhanced efficiency and success.
• Utilize any administrative facets of booking or CRM systems. Efficiently navigate and use these tools to streamline operations and ensure seamless coordination to analyse attendee data.
• Create reports on studio performance, covering revenue, retention, occupancy, and operations. Use insights to make informed decisions for ongoing improvement.

Marketing and Commercial:

• Embrace the role of being the face of the studio, fostering a strong presence within the community. Build connections and rapport to enhance the studio's visibility and engagement within the local community.
• Work closely with the Marketing Manager to assist in any social media promotions or posts. This may involve filming content.
• Collaborate in the planning and execution of promotional events, actively participating in the creation, marketing strategy, and management of events to ensure their success.
• Remain updated on industry trends and best practices to consistently enhance studio offerings. Utilize acquired insights to drive ongoing improvements and maintain a competitive edge in the industry.

Reporting directly into the Director of Finance. Your responsibilities will include ensuring all goods are received, stored and distributed to the appropriate departments. Part of the role also includes checking the quality and quantity of the deliveries, assisting in the clarification of any stock differences, and ensuring the correct steps are taken to avoid recurrence.

The ideal candidate will have previous experience in a similar role and have the ability to work on their own as well as part of a team. Excellent communication and organisational skills are essential with a proactive ‘nothing is too much trouble’ attitude. Computer skills are also essential.

The role operates on a shift based pattern including weekend working. The hours will be on a permanent basis. The earliest start will be 6.45am and the latest finish will be 5pm.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs.

You will report directly to the Executive Chef and be part of a team of 21. The role involves assisting the Sous Chefs in the preparation and the presentation of food to the established standards whilst mentoring the Demi/Commis Chefs. You will also be responsible for the smooth running of your section in the absence of the Senior Team.

Ideally you will be fully qualified achieving  Level 2 & 3 qualifications or equivalent in food preparation. Have the ability to run a section in the kitchen and be responsible for the preparation and presentation of food according to the established standards. Previous experiences of effectively manage food storage and stock rotation is desirable. Both Food Hygiene & HACCP knowledge would be desirable in this role.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift.
The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

The role involves being responsible for the preparation and production of menus, ensuring the highest standards of food quality and presentation at all time.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

This role is supported by the Manchester Hoteliers Association Chef Academy, study is assigned to Trafford College ( Altrincham campus). 

This is an exciting opportunity to grow and develop as a Commis Chef as part of the prestige MHA Chef’s Academy. The MHA Chefs Academy comprises of branded hotels in key locations in Manchester, all offering exceptional customer experience and hospitality. You will be a valued member of the team in a fast-paced environment surround by a supportive kitchen team working closely with the head chef. Our Chefs Academy will equip you with the culinary knowledge and skills in all aspects of food preparation, cooking and presenting.  

At The Lowry Hotel you will report directly to the Executive Chef and be part of a team of 20 plus. The role involves assisting in the preparation of items ensuring the high standard of quality food and presentation at all time. To ensure high standards of cuisine are always met. Strong candidates will have the desire to be trained to cover other sections of the kitchen as instructed by the Head Chef and leadership team. If you are eager to gain experience and development in a busy, quality kitchen then this role is for you. In return for your hard work and commitment to learning, you will be rewarded not only financially but also through the sharing of knowledge from top chefs. This is a full time role with the tuition from an external college Apprentice provider.

Flexibility in this role is essential as the hours of work are on a shift basis including weekends, early & late shift. Experience working within a busy kitchen in the same or a similar role is desirable but not essential, although it would be advantageous for this to have been in a hotel kitchen. Most of all we are looking for someone with a real passion for food and the drive to succeed in a new role.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.